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UNCG Recreation & Wellness | Member Services

Member Services

Member Services is your first connection in supporting your well-being. We aim to serve your needs as a member or guest through efficient and effective communication. We strive to ensure you feel knowledgeable, supported, and validated in every interaction. From registering you for a course to renewing your membership, we look at how all your needs can be met in the present moment and continue to be met in the future. It is our goal to provide nothing less than excellent customer service each time you visit our office and continue to build a strong community of individuals here at UNC Greensboro.

Locker and Towel services

Inclusive, Men’s, and Women’s locker rooms are located on the first floor of the Kaplan Center. Visit the Welcome Desk to purchase both locker and towel service. 

Service TypeDaySemesterAnnual
Locker ServiceFree $30.00$90.00
Towel Service$1.00$15.00$45.00
    • All rental lockers are available on a first-come, first-served basis. 
    • An active membership is required to purchase locker service. 
    • Locker service is not eligible for payroll deduction. 
    • Please do not leave food in the locker.
    • The renter can change their locker combination upon access to the locker. 
    • Contents left in expired lockers will be bagged and held at the Welcome Desk. A $15.00 Locker Cleanout fee will need to be paid in order to claim contents from an expired locker. Any contents unclaimed will be donated at the end of the month. 
    • The Department of Recreation and Wellness is not responsible for unsecured, lost, or stolen items. Please secure your belongings in the lockers provided throughout the facility.
      • Day-use lockers must be emptied by closing time; contents will be emptied and stored for 30 days in Lost and Found at the Welcome Desk.
    • Report any issues with your locker to the Welcome Desk.
    • An active membership is required to purchase towel service.
    • Towel service is not eligible for payroll deduction. 
    • One bath towel per patron, per visit.
    • All towels must be returned to the Welcome Desk before exiting the facility.

    Frequently asked questions

    A membership can be purchased at the Welcome Desk of the Leonard J. Kaplan Center for Wellness during operating hours.

    Welcome Desk: 336.334.4030
    Administrative Suite: 336.334.3060
    Coordinator, Member Services: 336.256.0158
    Email: recwell@uncg.edu

    A valid, physical government-issued photo identification (license or passport) with proof of age.

    All memberships* and additional services must be paid up front by cash, check, or credit card (Visa or Mastercard only).
    *Faculty/Staff memberships can be paid through payroll deduction only (not offered for add-on services). 
    *Memberships and additional services cannot be charged to a University account.
    *Credit card information is not kept on file, therefore are no automatic renewals for memberships/services. 

    • Student- UNCG SpartanCard
    • Faculty/Staff/Retiree- UNCG University ID Card
    • Additional/Affiliate Members- Kaplan Center ID Card
      *Must be presented EVERY time to gain access!
    • Every member has one “Forgot 1” to use each semester (must present a valid, physical government-issued photo ID at Welcome Desk)
    • If a SpartanCard/University ID/Kaplan ID Card is forgotten more than once, a member can present a valid, physical government-issued photo ID and purchase a Member “Forgot 1” pass

    • Bouldering & Climbing Wall  
    • Cardio & Weight Equipment
    • Club Sports*
    • Courses (Instructor & Safety)*
      • CPR, Fitness Instructor, Lifeguard, Personal Trainer, Swim Lessons 
    • Courts Spaces (Basketball, Multi-Activity, and Racquetball)
    • Day-use Lockers (with lock attached)
    • Equipment Check-Out 
    • Gaming Area (Billiards, Shuffleboard, and Table Tennis)
    • Group Fitness Classes
    • Indoor Track (3 lanes)
    • Intramural Sports*
    • Locker & Towel Service**
    • Mat Room 
    • Natatorium (Lap & Leisure pools)  and Outdoor Pool Patio
    • Outdoor Adventure rentals and trips**
    • Parking Pass*
    • Piney Lake access (March – October)
    • Recreational Spaces on Campus
      • Golf Greens, Outdoor Courts, Track, Recreation Field, and Tennis Courts
    • Sauna
    • Sponsoring (Additional Member, Guests, and Family)**
    • Zen Zone (massage chairs and  nap pods)

    * Club Sports – only UNC Greensboro Students
    * Intramural Sports – only UNC Greensboro Faculty, Staff, and Students
    * Parking Pass – only Additional, Affiliate, and Alumni members
    **additional charge

    Membership fees are non-refundable* unless canceled within three business days of initial purchase.  Membership fees are non-transferable to other membership periods or to other persons.

    *Exceptions may include moving beyond a 50-mile radius from UNCG, employment termination, or a physician-verified illness or injury.

    All membership rates are subject to change at the beginning of each academic year (August).

    Related Links
    Related Links

    CONTACT us

    Department of Recreation & Wellness
    1301 W Gate City Blvd
    P.O. Box 26170
    Greensboro, NC 27402
    VOICE: 336.334.4030
    EMAIL: recwell@uncg.edu

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